Directing Class 12 MCQ Business Studies includes Multiple choice questions on Directing – Concept and Importance, Elements of directing, Motivation concept, Maslow’s hierarchy of needs and financial non-financial incentives, Leadership- Concept, and Styles and Communication – Concept, Formal and Informal Communication. Answers to MCQs of Directing Class 12 Business Studies CBSE are available after clicking on the answer.
| Category | Business Studies Class 12 MCQs |
| Subject | Business Studies |
| Chapter | Directing Class 12 MCQ |
Directing Class 12 MCQ
Topic 1 – Directing Concept and Importance
1. The process of giving instructions and guiding people to doing work is known as-
(a) Staffing
(b) Controlling
(c) Directing
(d) Coordination
Answer
Answer: (c) Directing
2.Directing is a ___________ function-
(a) Managerial
(b) Voluntary
(c) Short-term process
(d) Long-term process
Answer
Answer: (a) Managerial
3. Directing function is performed along with which of the following functions-
(a) Planning
(b) Organising
(c) Controlling
(d) All of these
Answer
Answer: (d) All of these
4. Directing function is carried out after the process of-
(a) Organizing
(b) Coordination
(c) Staffing
(d) All of these
Answer
Answer: (d) All of these
5. Directing is a-
(a) Continuous process
(b) Short-term process
(c) Long-term process
(d) One day process
Answer
Answer: (a) Continuous process
6. A manager directing his immediate subordinate and taking instructions from his immediate boss is an example of which characteristic of directing-
(a) Directing flows from top to bottom
(b) Directing in a continuous process
(c) Directing initiates action
(d) Both b and c
Answer
Answer: (a) Directing flows from top to bottom
7. Effective directing helps to bring _________ and __________ in an organisation.
(a) Stability
(b) Balance
(c) Commitment
(d) All of these
Answer
Answer: (d) All of these
8. Which among the following is not related to the merits of directing-
(a) Brings stability and balance to the organization
(b) Initiated action in the organisation
(c) Integrates employee efforts
(d) Introduction of fresh talent to organization
Answer
Answer: (d) Introduction of fresh talent to organization
Directing Class 12 MCQ
9. ‘Malt Rocks’ is a front winemaker. Mr. Sanjay is a young and energetic manager who has recently joined the company. The management is completely supportive of him. Infrastructure, planning mechanisms, and subordinate support are all in place. On March 31st, he issued orders and began the real operation of a new unit. His schedule becomes quite busy. He is almost completely engaged in his tough work throughout the day. Throughout the day, he is busy sending messages, conversing with his subordinates or seniors, and so on. He runs across his friend Daksh, who works in lower-level management despite being in middle-level management himself. Even though Daksh works at a lower level of management, he finds that he is active in talking with and monitoring his staff throughout the year. His superiors in higher-level management are in a similar situation. He feels relieved now that he knows this and is able to devote himself even more to his work.
I. In the example above, which managerial function is highlighted?
(a) Planning
(b) Organising
(c) Directing
(d) None of these
Answer
Answer: (c) Directing
II. Identify the characteristics of this managerial function that were highlighted in the preceding example.
(a) It initiates action
(b) It reduces employee absenteeism
(c) It is an all-pervasive function
(d) Both a and b
Answer
Answer: (a) It initiates action
Topic 2 – Elements of directing – Directing Class 12 MCQ
1. Which among the following is an element of directing-
(a) Motivation
(b) Leadership
(c) Communication
(d) All of these
Answer
Answer: (d) All of these
2. A superior explains a worker about operations to be carried by him on a lathe machine is an example of-
(a) Motivation
(b) Leadership
(c) Supervision
(d) Communication
Answer
Answer: (c) Supervision
3. A mining engineer explains about safety precautions to be followed while working in a coal mine is an example of-
(a) Motivation
(b) Leadership
(c) Supervision
(d) Communication
Answer
Answer: (a) Motivation
4. Directing flows in ____ direction-
(a) Upward
(b) Downward
(c) Diagonal
(d) Both b and c
Answer
Answer: (b) Downward
5. Sakshi, the departmental head of her company, makes the decision to increase the department’s performance. She decides to provide her employees some monetary and non-monetary incentives. She is confident that these incentives will meet their requirements. As a result, they will be motivated to take action on their own. Identify the element of directing used in the above case-
(a) Leadership
(b) Motivation
(c) Supervision
(d) Leadership
Answer
Answer: (b) Motivation
6. Arsh and Neil are debating a point concerning directing. They claim that without this factor, no organization or individuals will be able to reach a shared understanding. This factor necessitates work on both sides and takes up 89 percent of a manager’s time. Identify the element of directing used in this case-
(a) Motivation
(b) Leadership
(c) Communication
(d) Supervision
Answer
Answer: (c) Communication
Topic 3 – Motivation concept, Maslow’s hierarchy of needs and financial non-financial incentives – Directing Class 12 MCQ
1. A manager working in an organisation came to know about the changing behavior pattern of the employees in the organisation. The employees were not willing to work to their potential and were getting lazy in terms of completing the tasks given to them. The manager thought to make some changes in their working pattern and decided to stop the increments of the employees. Which element did he use by doing this-
(a) Positive Motivation
(b) Negative motivation
(c) Communicating
(d) Leadership
Answer
Answer: (b) Negative motivation
2. The process of making the subordinate act in a desired manner to achieve certain organizational goals is known as-
(a) Motive
(b) Motivation
(c) Motivator
(d) Both a and b
Answer
Answer: (b) Motivation
3. Motivation is a –
(a) A complex process
(b) Related to satisfaction
(c) An easy process
(d) A goal-directed behavior
Answer
Answer: (c) An easy process
4. Rani has an urge or desire for possessing a scooty, comfortable house and reputation in society. This is an example of-
(a) Motivation is a complex process
(b) Motivation is internal
(c) Motivation can be negative or positive
(d) Produces goal-directed behavior
Answer
Answer: (b) Motivation is internal
5. Which of the following is not a feature of motivation-
(a) Motivation is a complex process
(b) Motivation is internal
(c) Motivation is an easy process
(d) Motivation is positive or negative
Answer
Answer: (c) Motivation is an easy process
6. Motivation can be either ______ or ______. –
(a) Positive or negative
(b) Easy or complex
(c) External or internal
(d) Productive or non-productive
Answer
Answer: (a) Positive or negative
7. Motivation process is based upon-
(a) Motivators
(b) Human needs
(c) Motive
(d) Drives
Answer
Answer: (b) Human needs
8. An unsatisfied need of an individual creates ________ which stimulates his or her drive-
(a) Behavior
(b) Tension
(c) Satisfied need
(d) Reduction in tension
Answer
Answer: (b) Tension
9. The main reason for a high rate of employee turnover is-
(a) Lack of motivators
(b) Lack of development
(c) Lack of motivation
(d) Lack of training
Answer
Answer: (c) Lack of motivation
10. Absenteeism in an organization might be due to which of the following reasons-
(a) Bad working conditions
(b)Inadequate rewards
(c)Poor relation with superiors
(d) All of these
Answer
Answer: (d) All of these
11. Which among the following statement does not stand true for Motivation-
(a) Motivation helps reduce absenteeism in the organization
(b) Motivation helps managers to introduce changes smoothly without much resistance from the employees
(c) Motivation helps save costs and retain talented people in the organization
(d) Motivation changes positive attitude of employees to negative attitude and actions
Answer
Answer: (d) Motivation changes positive attitude of employees to negative attitude and actions
12. Choose the correct option from the below options which are not considered as an advantage of motivation-
(a) Motivation helps improve the performance of the employees
(b) Motivation helps in removing barriers related to bad working conditions
(c) Motivation helps to act as a basis of decision making
(d) Motivation helps organizations to retain talented people
Answer
Answer: (c) Motivation helps to act as a basis of decision making
13. Abraham Maslow introduced the Maslow’s need hierarchy theory of motivation exists of ____ needs-
(a) Five
(b) Two
(c) Seven
(d) Four
Answer
Answer: (a) Five
14. Which among the following is not a need which comes under Maslow’s need hierarchy theory of motivation-
(a) Security needs
(b) Esteem needs
(c) Self actualization needs
(d) Organisational needs
Answer
Answer: (d) Organisational needs
Directing Class 12 MCQ
15. Stability of income is an example of –
(a) Belonging needs
(b) Security needs
(c) Esteem needs
(d) Self-actualisation needs
Answer
Answer: (b) Security needs
16. Maslow’s need hierarchy theory initiates with __________ and ends with _____________.
(a) Belonging needs, Self actualization needs
(b) Basic psychological needs, esteem needs
(c) Self- actualization needs, belonging needs
(d) Basic psychological needs, self-actualization needs
Answer
Answer: (d) Basic psychological needs, self-actualization needs
17. From the below-given statements choose the statement which does not stand true in accordance with Maslow’s need hierarchy theory-
(a) People’s behavior is based upon their needs and satisfaction of such needs influences their behavior
(b) A satisfied need no longer motivates a person
(c) A person moves to the lower level in the hierarchy from a higher level when his need is satisfied
(d) Hierarchy starts from basic needs to other higher-level needs
Answer
Answer: (c) A person moves to the lower level in the hierarchy from a higher level when his need is satisfied
18. Maslow’s need hierarchy theory of motivation is based on-
(a) Needs
(b) Wants
(c) Incentives
(d) Satisfaction
Answer
Answer: (a) Needs
19. _______refers to incentives that are in monetary form and serve to motivate people for better performance-
(a) Non-financial incentives
(b) Financial incentives
(c) Non-economic incentives
(d) In-kind incentives
Answer
Answer: (b) Financial incentives
20. Bonus is a –
(a) Financial incentive
(b) Regular increment
(c) Non-financial increment
(d) Need
Answer
Answer: (a) Financial incentive
21. Akhil & Co. Is a well-known company dealing in raw materials for manufacturing of goods from textile industries and has a large client base located all over India. The company provides its employees with incentives in order to motivate them so that productivity is increased along with the earnings. For the month of March, the company announced that the employees will be getting incentives based on their increase in productivity at the end of the financial year. From the above case identify the type of incentive and the incentive that the company will be providing to its employees at the end of this financial year-
(a) Non-financial incentive, status
(b) Financial incentive, bonus
(c) Non-financial incentive, profit sharing
(d) Financial incentive, productivity linked wage
Answer
Answer: (d) Financial incentive, productivity linked wage
22. In this type of motivation method used by the organizations the company offers its employees its shares at a price lower than the market value-
(a) Profit sharing
(b) Retirement
(c) Stock option
(d) None of these
Answer
Answer: (c) Stock option
23. Rajan is attempting to secure the job of his dreams. He is submitting applications to a number of companies. He’s looking for new options on relevant websites. In the following situation, identify the steps in the motivation process.
(a) Tension
(b) Reduction of tension
(c) Search behavior
(d) Unsatisfied need
Answer
Answer: (c) Search behavior
24. Jinesh has accepted a position as a branch manager with a firm. He was offered a nice monthly income of 75,000 Rs. However, when he received his payout at the end of the month, he only received 60,000 Rs. He now thinks his pay is insufficient. In the following situation, identify the steps in the motivation process.
(a) Unsatisfied behavior
(b) Search behavior
(c) Reduction of tension
(d) Tension
Answer
Answer: (a) Unsatisfied behavior
25. Viraj is employed by a company. He has been a member of the organization for the past 17 years. Despite his finest performance in the organization throughout the years, he was unable to reach the position of vice president. Identify the Maslow needs that apply to the following organizational setups.
(a) Safety need
(b) Esteem need
(c) Affiliation need
(d) Basic psychological needs
Answer
Answer: (b) Esteem need
Directing Class 12 MCQ
26. A corporation has granted its staff more liberty while also assuring them of more accountability. They will also be part of the organization’s decision-making process. Employees now believe that their work is really vital to them. This mood has a positive effect in that it encourages individuals to use their abilities and talents to a greater extent, which benefits the company. In the following scenario, identify the non-monetary incentives.
(a) Employee participation
(b) Employee empowerment
(c) Job enrichment
(d) Career advancement opportunity
Answer
Answer: (b) Employee empowerment
Topic 4 – Leadership – Concept and Styles – Directing Class 12 MCQ
1. It is the process of influencing the behavior of people by making them strive voluntarily towards the achievement of organizational goals.
(a) Supervision
(b) Communication
(c) Leadership
(d) Motivation
Answer
Answer: (c) Leadership
2. Sakina works as a middle manager. She is the marketing department head for a forward-thinking firm. She is excellent at communicating her intentions to her subordinates, and she goes above and beyond by remaining a patient listener. Her progress through the ranks of the company has been lightning rapid. She has effectively led her team on multiple occasions. Her ability to comprehend her team’s requirements and get extra work done by gratifying them has been the key to her extraordinary success. Her courage has been great since her undergraduate days. She has the ability to gain chances and make the most of them. People from other areas, such as finance and operations, have also joined her fan club. She is said to know a lot about her main subject, making her indispensable in the department. Everyone expects she will one day be a member of the upper management team because her company wants to maximize her potential.
I.Which directing concept was highlighted in the above case?
(a) Qualities of a good leader
(b) Motivation, motive, and motivators
(c) Good communications
(d) All of these
Answer
Answer: (a) Qualities of a good leader
II. In the example above, determine the type of concept.
(a) Initiative
(b) Encoding messages
(c) Motivating employees by incentives
(d) Creating a work environment
Answer
Answer: (a) Initiative
III. “She is said to know a lot about her main subject, making her indispensable in the department.” Which characteristic of the identified concept is highlighted above-
(a) Communication skills
(b) Motivating skills
(c) Initiative
(d) Knowledge
Answer
Answer: (d) Knowledge
3. Leadership is a ________ process.
(a) Irregular
(b) Continuous
(c) Day-to-day
(d) Weekly
Answer
Answer: (b) Continuous
4. Which among the following is not an advantage of leadership-
(a) Brings positivity and good results
(b) Provides training
(c) Bring changes with maximum discontent
(d) Helps to handle conflicts
Answer
Answer: (c) Bring changes with maximum discontent
5. “A Leader should not only be a good speaker but also a good listener, teacher, counselor, and persuader.” Which quality of a good leader is the statement here highlighting?
(a) Motivation skills
(b) Communication skills
(c) Physical features
(d) Knowledge
Answer
Answer: (b) Communication skills
6. There is no delegation of authority in which leadership style?
(a) Democratic
(b) Authoritative
(c) Laissez-faire
(d) None of these
Answer
Answer: (b) Authoritative
7. Which of the following is not a leadership style?
(a) Free-rein
(b) Autocratic
(c) Democratic
(d) Dictatorship
Answer
Answer: (d) Dictatorship
8. Two-way communication technique is used under which leadership-
(a) Laissez-faire
(b) Democratic style
(c) Autocratic
(d) None of these
Answer
Answer: (b) Democratic style
9. Identify the leadership style in which the superior establishes power by utilizing forces from inside the groups.
(a)Autocratic leadership
(b) Democratic leadership
(c) Laissez faire leadership
(d) Authoritarian leadership
Answer
Answer: (b) Democratic leadership
10. Ashish works as a marketing manager for a company that makes foodstuff goods such as chips, biscuits, and namkeens. On a daily basis, he deals with a significant number of sales executives. He offers his subordinates a lot of freedom in order for them to come up with their own goals and strategies for achieving them. He only encourages them and supplies them with the information they require to perform the task at hand. Ashish believes that power should only be used if it is absolutely necessary to get things done through his subordinates. Determine Ashish’s leadership style in the scenario above.
(a) Laissez-faire
(b) Democratic
(c) Authoritative
(d) Autocratic
Answer
Answer: (a) Laissez faire
Topic 5 – Communication – Concept, Formal and Informal Communication
1. A group at a well-established company is going through a process of exchanging concepts and ideas on various issues related to the proper operation of the company’s many operations. The entire group has come to an agreement on the timing, delivery, and placement of schedules and machinery.
Determine the process described in the above example.
(a) Motivating
(b) Communicating
(c) Leadership
(d) Supervising
Answer
Answer: (b) Communicating
2. Anju is making gestures as if he wants to communicate with Raghav. What is Anju’s objective in doing that? Identify the communication feature that is highlighted in the example above.
(a) Decoding
(b) Encoding
(c) Media
(d) Noise
Answer
Answer: (b) Encoding
3. Yoginder began his career at a multinational corporation. He was really dedicated to his work. When he communicated with his subordinates, though, they were unable to understand him. The cause of this issue was that he was unaware of the concept he was trying to express to his subordinates. This issue was occurring on a daily basis. He received an order from his boss to fly to Pune for a project meeting one day. There, he began to present his concept to others, but the Pune team wanted to go over several points with him. Listening was less important to him than speaking. This resulted in the meeting’s failure, which was crucial. Yoginder was depressed as he returned to his hometown. He forgot to study the instructions he had provided to his employees concerning a highly important program to be held in his hometown in his hopelessness. Clearly, Yoginder is having issues with communication effectiveness.
What steps would you recommend to Yoginder to help him improve his communication skills?
(a) Before communicating, Yoginder needs to clarify his thoughts.
(b) Yoginder should not discuss his ideas with others as it would lead to confusion
(c) Trying follow-ups
(d) Both a and c
Answer
Answer: (d) Both a and c
4. In a cloth manufacturing company, there was a strike. The employees were demanding a few things that the management knew they would never agree to. Radhika, an MBA graduate from a prestigious university, was given the task of negotiating with the workers on behalf of the top management. Radhika’s ideas were communicated to the workers, but they were not understood since her language was too complicated, and many of the phrases she used were only understood by graduates. The majority of the laborers had barely completed fifth grade.
What is one thing you would advise her to do to improve her communication skills?
(a) She should make an effort to follow up on communications.
(b) She should communicate in accordance with the receiver’s requirements.
(c) She should provide useful and valuable information to her listeners.
(d) All of the above
Answer
Answer: (b) She should communicate in accordance with the receiver’s requirements.
5. _________ is known as the process of exchange of information between two or more persons to reach a common understanding-
(a) Motivator
(b) Communication
(c) Directing
(d) Leadership
Answer
Answer: (b) Communication
6. A person who conveys his thoughts or ideas to the receiver is known as a __________
(a) Encoder
(b) Decoder
(c) Sender
(d) Receiver
Answer
Answer: (c) Sender
7. The process of converting the message into pictures or gestures is known as-
(a) Decoding
(b) Encoding
(c) Feedback
(d) Media
Answer
Answer: (b) Encoding
8. An inattentive receiver is an example of-
(a) Wrong sender
(b) Noise
(c) Incorrect feedback
(d) Both a and c
Answer
Answer: (b) Noise
9. These types of communications may be written or oral but are generally recorded in the official files-
(a) Formal communication
(b) Vertical communication
(c) Informal communication
(d) Lateral communication
Answer
Answer: (a) Formal communication
10. A production manager contacting the division manager to discuss schedule of the product delivery and quality is an example of-
(a) Lateral communication
(b) Upward communication
(c) Formal communication
(d) Both a and c
Answer
Answer: (d) Both a and c
11. Which of the following type of communication is most likely to spread rumors?
(a) Formal
(b) Informal
(c) Written
(d) None of these
Answer
Answer: (b) Informal
12. ________ communication is also called grapevine communication.
(a) Written
(b) Oral
(c) Formal
(d) Informal
Answer
Answer: (d) Informal
13. Which of the following communications is most likely to spread faster?
(a) Oral
(b) Written
(c) Formal
(d) Informal
Answer
Answer: (d) Informal
Term 2 – MCQs Business Studies Class 12